At RTX Computer UAE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions:

Return Policy

• Eligibility: Returns are accepted within 7 days of purchase or delivery.
• Condition: The product must be unused, in its original packaging, and include all accessories and manuals.
• Non-Returnable Items:
• Software, digital products, and licenses
• Items purchased on special promotions or clearance sales
• Opened or used consumable products (e.g., thermal paste, cables, batteries)
• Customized or special-order products
• Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, contact us immediately with proof (photos or videos) for a replacement or refund.

Exchange Policy

• Exchanges are allowed within 7 days for eligible products.
• The product must be returned in the same condition as received.
• Exchanges depend on stock availability; if unavailable, a store credit or refund may be issued.

Refund Process

• Approved refunds will be processed via the original payment method or store credit.
• Processing time may take 7–14 business days, depending on your payment provider.
• Shipping and handling fees are non-refundable unless the return is due to our error.

How to Initiate a Return or Exchange

1. Contact our customer support team at:
   📧 Email: info@rtxcomputeruae.com
   📞 Phone: +971 52 713 1782
2. Provide your order number, proof of purchase, and images of the product (if applicable).
3. After approval, ship the item back to us. Return shipping fees may apply unless the item is defective or incorrect.
4. Once received and inspected, we will process your request as per our policy.

For any further assistance, feel free to reach out to us.